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Terms and conditions

1. Deposit

The Client shall be required to provide a deposit fee upon arrival.
The said deposit will be refunded to the Client in full upon check out.
It is understood that should the Property be found to have been damaged by the Client, or valuable items are missing, or the contract obligations are not respected, the owner will be entitled to retain the said deposit, without prejudice to the owner’s right to claim compensation for any further damage caused.

2. Withdrawal and cancellation
2.1. Should the Client cancel the reservation prior to the start of lease, the Owner will be entitled to retain the payment according to the following terms, prior to the scheduled arrival date:

  • Beyond 60 days: the initial payment is fully refundable minus a 2% bank processing fee.
  • 60 to 30 days: 50% of the initial payment is retained.
  • 30 to 15 days: 75% of the initial payment is retained.
  • Within 15 days of arrival: rent is non-refundable.

In case of cancellation after the start of location the Client will lose the entire amount of rent and the security deposit.

2.2. Changes to the arrival and departure dates are always accepted if the property is still available in the new dates. No extra costs will be incurred if the communication of the changes are done 60 days before the arrival.

3. Replacement of the Property
The Owner may replace the Property with another of identical or superior quality for causes of force majeure or for any contingencies beyond its control.

4. Obligations of the Client
4.1. The Client agrees that the maximum number of people entitled to occupy the Property is that set above as "number of guests". Non-compliance with this obligation shall entail payment to the owner of a penalty equivalent to 30% of the overall price for the Property for each additional person in excess of the set number.

4.2. The Client undertakes to exercise due care and diligence in using the Property, refraining from any act which may damage the Property and/or cause damage to appurtenances thereof and/or annexed property and/or facilities contained therein.
The Client also agrees not to cause any noise or nuisance, which would in any way disturb residents in neighboring properties.

4.3. The Client also undertakes to return the keys of the Property in such manner as will be agreed with the Owner or his/her representative at check in.

4.4. The Client also agrees not to reproduce and/or give to third parties the keys of the Property.
Loss of keys will entail compensation of the cost of new locks and of 4 sets of keys.

4.5. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of his lodging period, as set above.
It is understood that should the Client fail to comply with the said obligation, the same shall be liable to the Owner for any damage caused to the property and/or items contained therein.

4.6. The Client also agrees not to sublet the apartment to anybody.

4.7. If not agreed differently during the booking, all customers staying for 15 or more nights will be responsible for paying bills (for water, electricity and gas), on top of the agreed rental rate, at the end of the stay. The meters will be controlled with the client during the check in procedure and again at the check out. Payment must be done in cash.

5. Right of access to the Property
The owner and/or third parties appointed by the owner, identifiable upon request of the Client, shall have access to the Property to carry out a repair and/or maintenance work as should be required. Except in an emergency, the Client will receive prior notice thereof, via email and/or text message. If necessary to show the apartment to a prospect client the Owner or his/her representative will ask the Client’s consent about the best date and time to do so.

6. Pets
Unless expressly authorized in writing by the owner, the Client shall not be allowed to have pets of any kind in the Property.

7. Suspension of utilities
The owner will not be liable to the Client for any suspensions/interruptions beyond its control of the electricity and/ gas and/or water supply.

8. Penalty and extra fees
8.1. Disruption of sheets & towels provided, that cause any form of deterioration, will cost 10 Euro per piece to the guest.

8.2. Any call from the Client, which demands assistance at the property, will be charged accordingly every time that the responsibility falls on the negligence of the aforesaid.

8.3. Arrivals outside working hours (Lun– Sund: 3pm to 7pm) will be eligible to an extra fee which varies from 5 to 60 euros, according to the arrival time.

8.4. In case the client has given the wrong information during the booking process about the number of guests, extra fee will be applied, accordingly.

9. Clause of termination by operation of law
9.1. The owner may cause this agreement to be terminated by operation of law by sending the Client written notice in any of the following events:
a) should the Client fail to pay the due amount as it refers to the Property by the due date and in accordance with the terms set above or b) should the Client’s conduct be contrary to taking due care of the property (see art. 8).

9.2. In the cases designated above, the owner will be entailed to retain, by way of penalty, the percentage (down-payment) of the price for the Property previously paid by the Client.

10. Thefts/Injuries
The owner will not be liable to the Client for any thefts perpetrated.
The owner is not responsible for any injuries against to the guests inside his/her property.
For this reason we strongly suggest underwriting a travel insurance.

11. Use of personal data
The Client authorizes the owner to communicate his/her personal data to the police as for the law obligations (legge 31 dicembre 1996, n.675).

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